Get in Touch With Us

This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with and, just as importantly, what we can't. We are an independent information site. We are not a bookmaker, so we can't open, close or unlock an account, release a withdrawal or settle a bet.

Which enquiries we can help with

Most messages we receive fall into one of the categories below. Telling us which one applies in your first line helps us route it correctly.

• Corrections and out-of-date details – If a bonus, payment method or term on ukflava.co.uk looks wrong or has changed, tell us. Bookmaker terms move quickly, so reader reports are a useful check alongside our own reviews.
• Questions about our guides – Unsure how wagering requirements, minimum qualifying odds or withdrawal checks work? Ask and we will point you to the relevant explanation.
• Feedback and topic suggestions – Tell us what you would like covered, whether that is a sport, a payment method or a type of bet.
• Business and editorial enquiries – If you represent a company, introduce yourself and explain what you propose. Commercial relationships do not decide how sites are ranked or assessed.
• Concerns about gambling – If your message is about your own or someone else's gambling, say so and we will direct you to support services.

How to send your message

Use the contact route provided in the site header or footer, or the contact details shown alongside this page when the site is built. We have not published a separate email address or phone number in this copy, so please use the official route you can see on the site rather than any address passed on by a third party.

1. Name the page or review you are writing about.
2. Describe the issue in a sentence or two: what you saw, and what you expected.
3. Include the date you looked at it. Time-sensitive details, such as offers, can change.
4. Add a link or screenshot from the operator's own terms if you have one.

Please never send passwords, full card numbers or identity documents. We will never ask for them.

What to expect from us

Your message is read by a person on the editorial team. We don't promise a fixed reply time, but we aim to answer reasonable enquiries. If you report a factual error, we will check it against the operator's published terms and update the page where it is confirmed. We won't make changes to reviews in return for payment.

Problems with a bookmaker: where to go instead

If your issue is with a specific betting site, we can't intervene. The steps below usually get further.

1. Contact the operator's customer support and keep a record of dates, screenshots and reference numbers.
2. Use its formal complaints procedure. Reputable operators publish one in their terms. Ask for the final response in writing.
3. Check the licence it states. Sites not on GamStop are generally licensed overseas rather than by the UK Gambling Commission, so UK-regulator complaint routes and protections may not apply. Look at which licensing body is named and whether it offers dispute resolution.
4. Read the terms on verification and withdrawals, including identity and source-of-funds checks, as these are a common cause of delays.

If you want to compare how different sites handle payments and checks before choosing, our guide to trusted non GamStop casinos in the UK sets out what we look at.

If gambling is causing you harm

Support is available at any time. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. GAMSTOP provides free self-exclusion across UK-licensed operators, and it does not cover sites outside the UK licensing system. Deposit and loss limits, self-exclusion tools and gambling-blocking software can also help. If you have chosen to exclude yourself, think carefully before seeking out sites that sit outside that protection.

Gambling should never be treated as a source of income or a way to solve money problems. You must be 18 or over to bet. Details were last checked on 1 October 2026.

A note on our independence

Betting Not On Gamstop may earn commission if you join a bookmaker through a link on our pages. That does not buy a higher position or a better write-up, and we aim to state limitations alongside every recommendation. If you think a page has fallen short of that, tell us.